Service

I. Pre-Sales Service

In the initial stage of cooperation, we are dedicated to being your professional electrical technical consultant, ensuring you receive the circuit breaker solution that best fits your project requirements:

1. In-Depth Consultation & Solution Design Our professional technical team will provide you with detailed circuit breaker selection consultation. Based on your specific engineering needs, application environment, and international electrical standards, we will offer optimized electrical technical scheme designs.

2. Flexible Product Configuration & Customization We provide highly flexible product configuration and customization services to maximize satisfaction of your budget and performance requirements:

Function Customization: Offering multiple configuration options, including various protection features like thermal-magnetic tripping and electronic tripping, as well as specification combinations of different rated currents and breaking capacities.

Customization Modes (OEM/ODM): We offer comprehensive Original Equipment Manufacturing (OEM) and Original Design Manufacturing (ODM) cooperation, enabling rapid, large-scale production based on your brand requirements and design blueprints.

3. Diverse Shipping Mode Selection Leveraging our vertical integration advantage of in-house component production and self-assembly, we offer various shipping modes to help you optimize your supply chain:

Semi-Knocked Down / Completely Knocked Down (SKD/CKD) Shipment: Aimed at customers with assembly capabilities or those seeking cost efficiency. We provide a complete set of high-quality circuit breaker components (including precise dimensions and material information for core parts) for efficient local assembly.

Finished Product (Turnkey) Shipment: Aimed at customers pursuing plug-and-play convenience. We provide finished circuit breakers that have passed stringent quality inspection and are ready for immediate use in the customer's power distribution system.

II. In-Sales Service

During the product manufacturing and delivery process, we focus on transparent process management and efficient logistics coordination, ensuring your order is delivered with high quality, punctuality, and accuracy.

1. Excellent Production Quality Control We strictly adhere to international quality management system standards, implementing full-process monitoring of circuit breaker manufacturing. Every step, from the assembly of critical components to the finished product performance testing, undergoes rigorous inspection. This guarantees that the performance and quality of every circuit breaker meet the contract terms and the highest international standards. We commit to completing production on schedule, ensuring your project timeline is met.

2. Precise Logistics & Delivery Coordination Our professional logistics team will communicate closely with you to finalize the shipping mode and delivery location. Whether delivery is made to your designated domestic centralized warehouse or arranged for direct international freight to the destination country, we offer flexible and efficient transportation solutions.

3. Standardized Document Preparation & Compliance Prior to shipment, we will confirm all delivery details with you, including:

Marking Details: Ensuring that product and packaging identifiers are accurate.

Packing List & Shipment Documentation: Preparing all necessary export documents to ensure smooth logistics.

We are dedicated to efficiently and accurately handling all shipping requirements to ensure the goods clear customs smoothly and are successfully delivered to you.

III. After-Sales Service

XENHO's after-sales service is more than just quality assurance; it's continuous technical support, ensuring your circuit breaker products operate in optimal condition at all times.

1. Comprehensive Quality Commitment & Warranty Service We solemnly promise that our products' quality and durability consistently meet international standards and customer requirements. We provide a comprehensive warranty service to ensure the long-term, stable operation of the circuit breakers you invest in.

2. Full-Process Technical Support & Installation Guidance We offer detailed product installation guidance and ongoing technical support. Especially for customers who choose SKD/CKD shipment:

First Assembly Full Guidance: If you are assembling our circuit breaker products for the first time, we will provide comprehensive, end-to-end guidance.

Assembly and Calibration Support: From the assembly of core components to the calibration of finished product performance, our technical team provides uninterrupted support, ensuring both assembly quality and the final product's qualified performance.

3. Your Technical Partner, Not Just a Manufacturer We are more than just an electrical manufacturing vendor; we are your reliable technical solution provider. We will continually offer professional technical consultation and support to help you resolve any issues encountered during product usage, system upgrades, or maintenance.