FAQ

Can I transfer the money to you then you pay to other supplier?

Yes, we can.

Can I delivery the goods from other supplier to your factory? Then load together?

Yes, you can store the goods at our factory and load the container here together.

When will you leave your factory and to have your spring festival holidays?

It usually takes 10 days.

Can the equipment be installed under hot weather?

Yes, that is possible.

Can Your products be installed under the cold weather?

Yes, we can.

Do You have office in shanghai or guangzhou that i can visit?

No, currently we only have our factory and office in Wenzhou.

Can you send your staff to install the equipment for us?

Yes, we can arrange an on-site visit if the issue cannot be resolved remotely (online).

Can I only buy some spare parts from you?

Yes, you can purchase only the spare parts you need.

Will you will attend the fair to show your products?

Yes, we have been participating in exhibitions before.

Can you send your equipment to my warehouse in guangzhou?

Yes, we can ship the goods to warehouses across the country via logistics, but extra freight costs will apply.

How long it takes you to provide the designing options for us?

7 to 15 days for brand new custom orders.

What is your products standardization?

International standards such as CE, CCC, etc.

How do you pack the equipment?

We use cartons (cardboard boxes) for packaging. We can discuss other packaging requirements if you have them.

Can you can design the equipment according to our size?

Yes, as long as you provide the outer casing or a drawing, we can assemble the internal components for you.

How many years have your company made this kind of equipment?

20 years (of experience/history).

Which certificate do you have for your equipment?

CE, CCC, and other certifications.

How many staffs do you have in your factory?

Less than 100 employees.

Do you have any real project pictures of the equipment?

The photos on our website are actual product shots.

How far is your factory from the city hotel?

10 minutes.

How far is your factory from the airport?

1 hour by car.

How long it will take from guangzhou to your factory?

3 hours by plane.

Where is your factory located? Wenzhou.

Do you have detailed and professional installation manual?
If you choose to have the parts shipped, we will provide an assembly video.

If OEM is acceptable?

We accept ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing).

Do you provide sample? Free or charge?

We offer free samples.

What is your term of payment?

30% deposit upfront, and the balance is paid upon completion of the goods before shipment.

What is your MOQ?

The Minimum Order Quantity (MOQ) is 2000 units.

Are you a trading company or a manufacturer?

Manufacturing Company.

How long is your delivery time?

We can ship 800, 000 units within one month.

How many production lines in your factory?

2 production lines: 1 manual line and 1 automated equipment line.

What is the maximum breaking capacity (Icu/Ics) for this specific series of breakers?

10 kA (Kilo-Amperes).